Shipping time provided is based only on estimates of our shipping partners and might be longer, but for your convenience we provide you with the following table showing the estimated arrival time of your order after dispatching, according to the zone of the country of destination.
Some products offered on our Website are classified as "hazardous" by our shipping partners (e.g. nail varnish), and can only be send via "Standard Shipping".
If you have added "hazardous" items to your shopping bag, "Express delivery" option will be disabled during checkout. In order to proceed with checkout and to submit your order, please select "Standard delivery" or remove any "hazardous" items from your shopping bag.
Products classified as "hazardous" for shipping reasons will bear a special label at the description section of the product on the Website.
Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom (UK).
In order to return the products you have received and exercise the right of withdrawal, you have to follow the following steps:
Return shipping fees are not applied to Foundations & Concealers, as stated below under 10.8.
We offer a wide range of shades on all our foundations and concealers. Since the online experience is not always the best way to find your perfect match, you have the right to return foundations & concealers for free, in 14 days.
If the shade you ordered is not as expected, we guarantee a free return of the product. If you prefer you may place a new order with a different shade. . Please contact us in order to help you find the perfect shade.
If you wish for a refund, we will refund your product as quickly as possible by sending the money back to you through your original payment method. Please note that the refund process may take up to 14 days.
To return foundation or/and concealer products, please follow the steps below:
All returns should be addressed to:
For your convenience, we advise you to use DHL Service for all returns to ensure prompt delivery, as well as recorded shipping methods (providing tracking number). We are not responsible for return packages that are lost or delayed in transit.
At such event, please retain the package, the items and invoice and contact us immediately at email@example.com with an email subject "˜Damaged Items' within 14 days from the day you received the defected item. We may also ask you to send us a photo proving the defect of the item.
Or to the following Alternative Dispute Resolution entity:
The Consumer Ombudsman
Sinigoros tou Katanaloti
144 Alexandras Avenue, Athens GR - 11471
Phone: +30 2106460862
For any information and support on products and methods of purchase through the Website the customer may contact us by email to firstname.lastname@example.org