1. Will Uk orders be affected by Brexit?

    Dear customer,

    following Brexit deliveries to the U.K will currently take longer, due to new restrictions at the border.

    Also be aware that payment may be required for customs import duties.

  2. How can I buy Radiant Professional products?

    You can buy Radiant Professional products online. The process is easy, you just pick your favorite product and you add it to your bag! The checkout process is fast and safe! Happy shopping !

  3. Do you ship internationally?

    Radiant-professional.com is currently shipping to the following destinations:  

    Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Croatia, Czech Republic, Cyprus, Estonia, Finland, France, Germany,  Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom (UK)

  4. What are the payment options?

    You can purchase a product online by Credit Card or Paypal payment.

  5. What are the shipping costs?

    The shipping costs vary according to your shipping preference. If you choose Standard Shipping, the cost is 5€ regardless of the destination country. If you choose the Express Shipping option the cost is 10€ regardless of the destination country.

  6. What is the delivery time?

    We try to ship your products as soon as possible. All orders are being processed in 1 business days. If you have chosen Standard Delivery at checkout your order will arrive in the next 3-4 business days. If you have chosen Express Delivery you will have your item in 1-2 business days according to your chosen destination.

    We currently use DHL courier services.

  7. Where is my order?

    You can access your order status and history by signing in and viewing in your account.  You may also reach us for status updates, at sales@radiant-professional.com

  8. How can I change or cancel my order?

    Please contact us within 1 hour of order placement at sales@radiant-professional.com . Once an order is in process we regret that it cannot be changed or cancelled.

  9. Can I return or exchange an item?

    If for any reason you are not completely satisfied with your online purchase, and you wish to return an item purchased at radiant-professional.com, please contact us at sales@radiant-professional.com and we will guide you through the process!

  10. Are Radiant Professional products Cruelty Free?

    We would like to confirm our "No animal testing" commitment. Our company never did and still does not test on animals.

    According to the latest European Cosmetics Legislation, which our company follows, animal testing of cosmetic products has been banned. Therefore, cosmetic products must comply with this prohibition.

    The tests done to ensure non-irritant products, the so called "patch tests" are being done in external, accredited by the authorities, laboratories to volunteers (humans).

    The same applies also for the efficacy tests performed to certify all claims listed on the products.

  11. Are Radiant Professional products Gluten Free?

    We would like to inform you that our products are gluten free.

    However, we can not rule out the presence of traces of gluten.

    If you have a specific allergy, we would advise you to check the ingredients of the product and contact your doctor to see if a product is suitable for your skin.

    If you are interested in learning more about the ingredients of our products, please contact us at radiantprofessional@hellenica.gr

  12. Why is my favorite product discontinued?

    Radiant Professional Makeup updates regularly its collections to keep up with fashion and latest trends.

    We advise you to visit a cosmetic store, and our makeup artist will help you find a new product suitable for you.

  13. Do you send free samples?

    Unfortunately, samples are not available for general distribution. Samples are available during special offers and promotional activities and also at checkout when you are making an online purchase. If you are unsure about which products are right for you, we are happy to assist with expert recommendations and advice. Please contact us at sales@radiant-professional.com